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If you are using Outlook in more than one capacity, such as at home and at work, Outlook may be configured to have multiple identities. Each identity stores separate sets of e-mail, address books, tasks, calendars, account settings, and more. If Outlook has multiple identities, one of the identities might be damaged.

Show Only Unread Emails in Mail for Mac OS X

Try to use a different identity to determine whether this is the problem. If an identity is damaged, you must create a new identity to resolve this problem. To create a new identity, follow these steps: Quit all applications. Hold down the Option key on the keyboard, and then click the Outlook icon in the dock.

How to mark all your emails as Read on iPhone, iPad and Mac

The Microsoft Database Utility will open. Note You can also access the Microsoft Database Utility by opening the Application folder and then opening the Microsoft Office folder. Open the Office folder, and then double-click Microsoft Database Utility.

Outlook Shortcuts for the

For example, type New identity. Set the newly create identity as the default.

To do this, select the newly created identity, click the Action button, and then select Set as Default. Quit the Microsoft Database Utility, and then restart Outlook and see whether the problem is resolved. If you want unread messages to stand out more, set up a conditional format to change the font to a different size, color, or style.

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Information in this article applies to Outlook , , , ; Outlook for Office ; and Outlook Online. In the Name text box, enter a descriptive name for the new conditional formatting rule such as Custom unread mail.

Keyboard shortcuts for Outlook for Mac

Outlook Online doesn't have a specific setting to define the format of unread messages. However, there is a workaround that applies different rules to make unread messages stand out. Open Outlook. Select the Add a condition dropdown arrow and choose Apply to all messages. Select the Add an action dropdown arrow and choose Categorize.

Exchange Online (Office 365 for Business)

Then select the category to apply to all new messages. Applying a category to all new messages requires that you recategorize messages as you read them.

follow If you prefer not to do this, other options for marking unread messages in Outlook online include:. Share Pin Email. Select the Mail tab.

Now, navigate to the Outlook panes section. In the opened dialog , go ahead and uncheck the first box as shown below. When done, hit the OK button. That will do the trick!

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